Product Bulletin: Voluntary Recall of Power Supply Units Sold as Accessory with Certain Zebra Printers

 

Dear Customer,

MultiSystems, Inc., along with Zebra Technology LLC, want to inform of an important voluntary product recall that impacts the power supply units (PSUs) manufactured by FSP Group between October 1, 2010 and December 2011 and were either sold as after-market kits or included with the sale of the following models of Zebra printers:

–          G-Series (GK420D/T, GX420D/T, GX430D/T)

–          GT Series (GT800, GT810, GT820, GT830)

–          ZP455

–           HC100

–          P1XX Series (P100, P110, P120)

–          ZXP3

Below you will find specific instructions on how to identify if you are affected by this recall and how to proceed with Zebra Technology to replace the affected parts.

The PSUs within this date range have been identified as potentially containing an improperly mixed phosphorus compound that is used in the flame retardant resin in the DC power supply connectors. This deficiency in the phosphorus based connector resin, when combined with moisture and humidity over time, can lead to overheating and a fire hazard. After independent testing, it has been confirmed that the issue is limited to a discreet batch of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.

While Zebra did not directly manufacture the PSUs, they recognize their component-suppliers are an extension of Zebra and its channel partners and they are working diligently to rectify the issue in a manner that is least disruptive to our customers. Quality, both in product and customer care, is a top, shared priority for us and Zebra, and we are committed to protecting your safety. Zebra pledges to be transparent during this process, and in addition to the dedicated Zebra toll-free line and Zebra email address noted above, you can also find the FAQs about this recall at www.zebra.com/power-supply-recall .

We greatly appreciate your patience during this voluntary recall, and we thank you for your continued confidence in the products we sell. Please do not hesitate to reach out to Zebra directly with any further questions.

 

 

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